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Terms & Conditions

Order Validation and Acceptance

When you place an order through the Energetics Institute Online Store, we may verify your method of payment, shipping address and/or tax exempt identification number, if any, before processing your order.  Your placement of an order via the Energetics Institute Online Store is an offer to purchase our products or services. The Energetics Institute may accept your order by processing your payment and shipping the product or documentation of service, or may, for any reason, decline to accept your order or any part of your order.  No order shall be considered to be accepted by the Energetics Institute until the product has been shipped or acceptance of service via a receipt has been issued. If we decline to accept your order, we will attempt to notify you using the e-mail address you have provided with your order.

Quantity Limitations

The Energetics Institute may limit or cancel quantities available for purchase on any order on any basis, and to alter the availability or duration of any special offers at any time.  The Energetics Institute may reject any order, or any part of an order.  The Energetics Institute may limit or prohibit sales to resellers or dealers via the Energetics Institute Online Store.

Electronic Communication

When you place an order through the Energetics Institute Online Store, you are required to provide a valid e-mail address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that the Energetics Institute will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid e-mail address.

Product Display

The Energetics Institute attempts to display as accurately as possible the visual characteristics of the products shown on the site. However because the visual characteristics you see will depend on many factors, including your monitor or printer, the Energetics Institute cannot guarantee that the visual characteristics you see matches the product visual characteristics.

Pricing and Product Information

The Energetics Institute makes every effort to provide current and accurate information relating to our products, services, and prices, but does not guarantee the currency or accuracy of any such information.  Information relating to the Energetics Institute’s products and services is subject to change without notice. Prices are subject to change at any time prior to the Energetics Institute’s acceptance of your order. In the event we discover a material error in the description or availability of a product or service that affects your outstanding order with the Energetics Institute, or an error in pricing, we will notify you of the corrected version, and you may choose to accept the corrected version, or cancel the order. If you choose to cancel the order, and your credit card has already been charged for a purchase, the Energetics Institute will issue a credit to your credit card in the amount of the charge.

Security and Privacy

The Energetics Institute Online Store follows the industry standard, Secure Sockets Layer protocol, “SSL,” for the transfer of data over the internet.  When placing an order online, a “key-lock” icon will appear in the bottom right of your browser window. This icon is your confirmation that SSL has been activated for the transfer of your personal information. A second indication of SSL activation is that the displayed URL will begin with “https”. A third indication of SSL activation is the “Secured” icon that is displayed only if the webpage is both secured and verified by a trusted security mechanism.

Payment and Shipment

You may pay for your order one of the following major credit cards: Visa® and MasterCard® cards. All orders will generally be processed, billed, and shipped within 5 business days.

In most cases, your credit card will not be charged if the Energetics Institute declines to accept your order. If your card has been charged, the Energetics Institute will process a refund.
In the event your shipment will be delayed more than thirty (30) days after the date of your order, the Energetics Institute will attempt to notify you by e-mail, using the e-mail address you provided, and you may elect to cancel the order. If you elect to cancel the order, the Energetics Institute will issue a refund.

Shipping and Handling

Shipping and handling charges will be added to the cost of your order. Generally, all orders are shipped within 3 to 5 business days of your receipt. We do not ship on Saturdays, Sundays or national holidays.  Once packages have been shipped, they should arrive within 5-10 business days, depending on destination. Shipping rates are shown with the item being sold.
Note: “Business day” means Monday through Friday except for national holidays

Sales Tax

The Energetics Institute collects and remits GST as required by law on purchases made via the Site. GST is included and payable on all purchases made on this site unless stated

Warranties

The only warranties the Energetics Institute provides with respect to any product or service purchased through the Energetics Institute Online Store are those warranties, if any, set forth in the written the Energetics Institute documentation accompanying such product or service.

Return Policy

You may return any product purchased through the Energetics Institute Online Store within thirty (30) days of receipt, provided that the product is unused and repackaged in its original packaging materials. You will receive a full refund for the product minus the cost of shipping and handling. If you received the wrong product, or a product that is damaged or defective or contains a damaged or defective part, you may contact us to obtain return instructions, or to obtain a replacement.

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