It’s important to establish clear guidelines to ensure consistency and respect for both the therapist’s time and the client’s commitment to their therapy process.
We advise that therapy sessions should take place on a regular basis, with as little disruption as possible by cancelling and rescheduling.
Should you need to cancel, please ring us on 1300956227 with at least 24 hours notice. This ensures that we have adequate time to offer the time to someone on our cancellation waitlist, who may need to see us.
We will send you a text reminder using your mobile phone number, 2 business days before each appointment, which needs to be confirmed by you. If we do not receive a confirmation text from you, we will send you a text informing you that we have cancelled your appointment.
If you need to cancel your appointment and we don’t receive notice within 24 hours or if you miss your appointment on the day, you will be charged a cancellation fee at the price of the standard session. This is standard procedure with other Counsellors and Psychotherapists in Australia.
You have the option to reschedule your appointment with your therapist at a later date. If you choose that option, you will avoid having to pay the late cancellation fee.
For more information, please read our About us and Fees pages.
