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    What Is Online Counselling?

    Phone and online counselling is professional counselling delivered by phone, secure video or live chat instead of face to face appointments. You still speak with qualified mental health professionals, you simply access mental health support in a way that fits your life and schedule.

    This form of online therapy can support a wide range of mental health issues and mental health conditions. Many clients find they talk more openly and experience benefits beyond what they expected when they are in a familiar space, which helps them stay engaged in therapy sessions and integrate new skills into everyday life.

    Phone And Online Counselling Modalities

    Phone Counselling

    Phone counselling is a live conversation with a counsellor using a standard phone call. It suits people who want support but prefer not to be on camera or who travel often around Australia for work or family.

    You and your counsellor focus on what matters most that day, from panic symptoms and work stress to relationship conflict and grief. Phone sessions are a practical way to keep treatment going when life is busy.

    Online Chat Counselling

    Online chat counselling uses secure, real time text. You and your counsellor type back and forth, which can feel less confronting than talking at first.

    This option can be helpful if you live with social anxiety, feel unsure how to say things out loud or like having a written record of your online counselling journey and the tools you are learning.

    Video Counselling

    Video counselling is an online therapy service that feels close to sitting in the room with a therapist. You meet through a secure video platform, see each other on screen and work much like a standard counselling session.

    Video works well for deeper work on trauma, relationships and body mind patterns, because your counsellor can notice your body language and help you use simple regulation skills as you talk.

    Accessing Counselling From Overseas

    Energetics Institute provides phone and online counselling services to people who are physically in Australia at the time of their session. Professional and insurance rules usually prevent us from offering online treatment to clients who are overseas.

    If you are outside Australia and need urgent support, please contact local mental health services or helplines in your region. When you return, you can reconnect and access mental health support with us.

    What Issues Can Online Counselling Help With?

    This style of therapy can support everyday stress and serious mental health conditions. We frequently help clients with anxiety, depression, trauma, post traumatic stress disorder, social anxiety, grief, health worries, work stress, relationship issues and parenting challenges.

    Stress Management

    Sessions can help you understand how stress affects your body and thinking, and practise simple tools to calm your nervous system, set boundaries and protect your energy.

    Career Coaching

    You can explore burnout, difficult workplaces, career changes and confidence at work, and create a plan that supports both your mental health and your goals.

    Parenting Counselling

    Counselling can support parents dealing with conflict at home, co parenting after separation, emotional overload and the pressure of trying to do the right thing for everyone.

    Sleep And Relaxation

    Together we look at what keeps you wired at night, and build realistic routines and relaxation skills so your mind and body can switch off more easily.

    Communication Skills

    You can learn to speak up without attacking, listen without shutting down and handle difficult conversations in relationships, at work and with family.

    Self Care

    We work on reducing harsh self talk, building sustainable self care habits and making room for rest, movement and activities that support your wellbeing.

    Resilience

    Resilience work focuses on coping with setbacks, staying connected rather than withdrawing and slowly rebuilding trust in yourself and others after hard experiences.

    Positive Mindset

    Instead of forced positivity, we help you recognise and challenge unhelpful thinking, notice small wins and develop a more balanced, compassionate inner voice.

    How Does Online Counselling Work?

    Your online counselling journey usually starts with a simple enquiry. You share a few details about what you are dealing with, we match you with a suitable counsellor and schedule a first session by phone or video.

    Is Online Counselling As Effective As In Person Counselling?

    For many people, accessing therapy online is just as effective as in person work. The same core ingredients are present: a safe relationship, evidence based practices, clear goals and regular contact.

    How Do I Know If Online Counselling Is The Right Choice For Me?

    Online therapy may suit you if you live outside central Perth, have work or parenting commitments, manage health issues, prefer not to travel or simply feel safer opening up from your own space.

    Do I Need Special Equipment Or Software For Online Counselling?

    You do not need special software to use our online counselling services. A smartphone, tablet or computer with a camera and microphone, plus a steady internet or phone connection, is usually enough. If technology fails, we can often switch to a phone call so your session continues.

    Getting Started With Online Therapy

    Many people seek help when they notice ongoing anxiety, low mood, numbness, constant stress or a sense of being stuck. Others reach out after trauma, loss or major life changes. You do not have to wait until things feel unbearable before you seek support.

    Get Started With Online Counselling Services

    If you are ready to explore your next step, we are here to support you. Book A Phone Or Video Counselling Session With Energetics Institute Today and begin a practical, compassionate process of change with an experienced Perth based team that works with clients all across Australia.

    Schedule Appointment

    FAQs – Online Counselling

    Most sessions run for around 50 minutes. Many clients start weekly, then move to fortnightly once they feel more stable and confident using the skills they have learned.

    Yes. Our counsellors are experienced in trauma informed work, including post traumatic stress disorder. We focus on safety, pacing and nervous system regulation so you can process difficult experiences without becoming overwhelmed.

    The relationship with your counsellor is central to therapy. If you do not feel a strong connection after a few sessions, we encourage you to discuss this so we can adjust the approach or help you find a better fit.

    Yes. Sessions are delivered through secure platforms, and your information is managed in line with professional ethical guidelines. We will always explain any limits to confidentiality, such as safety concerns, so you know where you stand.