Need help right now? We can’t respond to calls or messages straight away. If you are in danger, call 000. For 24/7 crisis support, call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467. In WA, the Mental Health Emergency Response Line is 1300 555 788 (Perth) or 1800 676 822 (Peel), and Rurallink is 1800 552 002 for regional areas. Family, domestic or sexual violence: 1800RESPECT on 1800 737 732. Aboriginal and Torres Strait Islander people: 13YARN on 13 92 76.

Reach Out To Our Friendly Team Today

    How does Phone Counselling Work

    Phone Counselling service may be an effective option where ideally an Online Counselling session was requested, but phone sessions operate more effectively than continuing with compromised internet networks where the bandwidth may be congested. All you need to do is initiate the phone call, so you pay for that call as the originator.

    You’re welcome to contact us to schedule a Phone Counselling appointment, which typically lasts 55 minutes. We’ll coordinate a convenient time, considering any time zone differences, and arrange the payment, which is required 24 hours prior to the session.

    As a client, we preserve your privacy and confidentiality when using phone or messaging services and we do not record such sessions or replay any content to third parties. We expect you to engage with us on phone audio sessions using these same terms, so there cannot be any potential breach of session content.

    Our fees when doing Phone Counselling with you are the same as if you are present face-to-face. Payment is normally made before the session via Paypal, Credit Card or Internet Banking. Feel free to check out our Fees page for more information.

    We don’t allow free check-in phone calls to replace regular therapy or counselling. We recommend booking in for a follow-up session if you have a query related to a previous session.

    Benefits of Phone Counselling

    Our Phone Counselling service in Perth that focus on client’s mental health, is a convenient service for you as a potential client, as smart phones are now an everyday part of life. Phone counselling can maintain a worldwide reach to you so you can stay in touch wherever you may be in the world. The phone service will save you the need to physically travel and attend our Inglewood Perth premises.

    You can conduct your session with us from a home or office or a setting of your choosing, such that it affords you privacy and safety to conduct the session in an uninterrupted way.

    A Phone Counselling session still offers a live experience where we can instruct you and have you conduct certain processes in your locality with our phone guidance. You may find afterwards that you wish to reflect or process what you have learnt in the session. Phone Counselling in Perth allows for that and can be conducted as a once off session or on a regular basis.

    Book In For Phone Counselling

    For more information on our Phone Counselling Services or to book an appointment feel free to contact us.

    Schedule Appointment

    Frequently Asked Questions (FAQs)

    Is telephone counselling effective?
    Yes, telephone counselling has been proven effective, especially for individuals who prefer convenience and accessibility. Studies show that phone therapy can be as beneficial as face-to-face sessions, particularly for conditions like anxiety, depression, and stress. It provides confidential support and is ideal for those in remote areas or unable to attend in-person therapy.
    Is there someone I can talk to for free?

    Yes, Australia offers several free mental health helplines for immediate support:

    • Lifeline – 13 11 14 (24/7 crisis support)
    • Beyond Blue – 1300 22 4636 (Mental health support)
    • Suicide Call Back Service – 1300 659 467 (For those in distress or affected by suicide)
    • Kids Helpline – 1800 55 1800 (For children and young adults aged 5-25)
    Is therapy over the phone effective?

    Yes, telephone therapy has been found to be just as effective as in-person counselling for many people. It allows individuals to access support without travel barriers and can be especially useful for those who struggle with social anxiety or prefer privacy. However, some may prefer face-to-face interaction for non-verbal cues and deeper engagement.

    What are the disadvantages of telephone counselling?

    While beneficial, telephone counselling has some limitations, including:

    • Lack of visual cues – Therapists cannot see facial expressions or body language.
    • Potential distractions – Background noise or interruptions can affect the session.
    • Privacy concerns – Ensuring a confidential space for conversations can be challenging.
    Who can I call when I have no one to talk to?

    If you feel isolated and need someone to talk to, you can reach out to a confidential helpline:

    • Lifeline – 13 11 14 (24/7 support for anyone in crisis)
    • Beyond Blue – 1300 22 4636 (Mental health support)
    • Head to Health – 1800 595 212 (Government service connecting people to mental health resources)
    • R U OK? – Offers guidance on finding help and support (ruok.org.au)